RAMM Terms and Conditions
Website terms and conditions
- These terms and conditions (Terms) apply to the entire contents of this website. Please read these Terms carefully before using this website. Using this website indicates that you accept these Terms. If you do not accept these Terms, please do not use this website.
- These Terms shall constitute an agreement between you and RAMM and shall set out the conditions upon which you may access the information available on this website
- We reserve the right to change these Terms, at any time and to notify you by posting an updated version of these Terms on this website, at which point they will become immediately effective
- Your continued use of this website after any changes referred to in clause 2 shall constitute your consent to such changes
- Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond our control
- We reserve the right to, without notice, withdraw the availability of this website or any of its content and/or any of its functions, information or services
- We cannot guarantee uninterrupted and/or reliable access to this website and we make no guarantees whatsoever as to its operation, functionality or otherwise
- You are allowed to view, download and print out content from this website for personal use only in accordance with these Terms. All other copying whether electronic, hard copy or other format is prohibited and all other rights are reserved
- You shall only use this website in a manner that is consistent with these Terms and in such a way as to comply with all applicable laws and regulations and in particular, that you shall not (or not attempt to): seek unauthorised access to our network or computer system insert or knowingly or recklessly transmit or distribute a virus into our network and computer systems
- All copyright and all other intellectual property rights existing in this website (including, but not limited to, all design, text, graphics and the selection or arrangement thereof) are and remain our property
- The expression ‘copyright’ shall include the entire copyright, design right, rental right, right to authorise or prohibit lending and data right subsisting now or created at any time
- While we endeavour to ensure that the information contained on this website is accurate, complete and up-to-date, we make no representations or warranties, whether express or implied, as to the accuracy, completeness or fitness for purpose of such information
- We make no representations or warranties, whether express or implied, that this website or any software of any nature available on, downloaded or otherwise obtained from it, will be free from defects or viruses. Your use of this website is at your own risk
- We make no representations or warranties as to whether the information available on this website complies with the regulatory regime of countries from which the pages of this website may be accessed
- We may log your IP address (which indicates the location of your computer on the Internet) for the purpose of systems administration and troubleshooting.
- The failure by us to insist on any occasion upon performance of these Terms shall not thereby act as a waiver of such a breach or an acceptance of any variation of these Terms
- A person who is not a party to these Terms may not enforce any of its terms or conditions under the Contracts (Rights of Third Parties) Act 1999
- These Terms shall be governed by, construed and enforced in all respects in accordance with the Laws of England
- For Cookie information see the Cookies policy
LinksRAMM encourages links to its websites from other websites. Links should not imply endorsement of any third party products or services, any affiliation where none is agreed with third parties, or in any way seek to mislead website visitors.
Links from RAMM websites to other websites are not an endorsement or sponsorship of those website’s content.
Photos, media and informationRAMM aims to ensure all information, photos, video and audio content on the website is accurate and up to date. Where photos of identifiable individuals are used permission has been granted for RAMM to use those images.
If you believe any information or other content is:
- Subject to third party copyright or an allied legal claim;
- Infringes your copyright or other rights
Please contact RAMM using the contact form and your message will be acknowledged in ten working days
Social MediaAs a museum of the world the Royal Albert Memorial Museum & Art Gallery (RAMM) wants to engage with a global public. Our social media presence is focused on helping people find out more about, discuss and engage with the museum’s collection, public programme and research. It is intended to encourage cross-cultural understanding, storytelling and inclusive, lively debate. The views expressed by our fans and followers are their own and may not represent the views of the Royal Albert Memorial Museum & Art Gallery, Exeter City Council, employees, or affiliates.
Ticket SalesIn buying ticket(s) from the Royal Albert Memorial Museum & Art Gallery (RAMM) you understand and agree that:
- Once purchased, tickets cannot be refunded or exchanged except in the event of the event’s cancellation. However if an event is fully booked, and there is a waiting list, we will try to resell your tickets.
- Tickets purchased over the phone are available to be collected from the Garden Entrance Reception
- Events and activities may on rare occasions be subject to change without notice, although we will always make our best efforts to inform people of any change.
- Customers are advised to check their purchase upon receipt as mistakes cannot always be rectified.
- Every effort will be made to admit latecomers as soon as a suitable break occurs, but admission is not guaranteed and is at the discretion of the Duty Manager
- By purchasing, you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your tickets being cancelled without prior notification.
- In the event of a cancellation by the organiser or by RAMM (i.e. a cancellation due to circumstances beyond RAMM’s control), RAMM will only refund the face value of the ticket. RAMM will use every reasonable effort to contact purchasers either by phone or email (using the details provided at the time of purchase) and advise them to return the tickets. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date and time and RAMM cannot guarantee that they will inform the customer of any changes to the event date and time.
- The right to admission to an event is reserved by RAMM, who may take health and safety, environmental and security concerns into account at their reasonable discretion.
- RAMM would advise customers that no refunds will be offered to customers who are refused entry or ejected from the venue on account of late arrival, being (or appearing to be) under age when purchasing alcohol, abusive, threatening, engaging in drunken or other antisocial behaviour, carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
- We accept all major credit cards and debit cards except American Express. When payment is take from your card the transaction on your card statement will say: Museums Exeter EX4 GBR.
- Your tickets are valid only for the number of persons, the date and time stated on its surface.
- During your visit you must retain your ticket safely for production on demand by our representatives.
- The following definitions will apply to ticket sales from the Royal Albert Memorial Museum & Art Gallery:
- Child 16 and under: A person aged from 0 years old to 16 years old (inclusive)
- Young person aged 17-19: person aged from 17 years old to 19 years old (inclusive)
- Adult: a person aged from 20-59 years old (inclusive)
- Adult senior: a person aged 60 years or more
- Unemployed person: person in receipt of benefits with appropriate documentation
- Disabled person: a person is disabled under the Equality Act 2010 if they have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on their ability to do normal daily activities
- Disabled person’s assistant: a person accompanying a disabled person
- Student: an adult who shows valid photographic student ID
- Online bookings will only remain held for 10 minutes without payment
- Once your online booking has been confirmed an order confirmation will be sent to the email address you specified
- On arrival at the event, the following will be required in order to validate an eticket purchased though the RAMM website:
- Appropriate proof of entitlement to any discounted ticket rate (such as NUS card or benefit documents) for each person to be admitted with the ticket
- A legible ticket or purchase confirmation
- Any bar operating as part of a function may be closed by the duty manager at any time if any person using the bar shall behave in an unruly, disorderly or unseemly manner or it, in the exercise of his absolute discretion, he is of the opinion that such unruly, disorderly or unseemly behaviour may occur there.
- The Royal Albert Memorial Museum is suitable for children
- All children under the age of 16 should be accompanied at all times by an adult over the age of 18
- Parents with young children are welcome in the Royal Albert Memorial Museum
- Some temporary exhibitions may contain content not suitable for children. These will be clearly advertised and signposted.
Venue Hire Terms Royal Albert Memorial Museum & Art Gallery (RAMM)Conditions of Hire
Guided Group Visits, Guided School Activity and External Talk Bookings(1) The term ‘Organiser’ in these conditions shall be taken to mean the person, persons, or body incorporate making an application to book a guided visit/guided activities/external talk for any organisation or school (private or public) and any part thereof.
- A 50% deposit is required to be paid upon booking where the overall charge is greater than £100
- Should the organiser cancel the booking within 28 days of the date of the visit then 50% of the total fee shall be forfeited/requested.
- Unless you are a school requesting payment via the issue of an invoice, the total cost/balance of payment for the booking must be made in full 14 days before the date of the visit. Failure to do so may result in the booking being cancelled.
- We reserve the right to cancel at any time any booking should the venue be closed in consequence of any public calamity, epidemic, fire, act of God, war (or its consequences), or the premises is not available for the purpose of the booking in consequence if any reason of any combination or any strike or lock-out of any workman interfering with the efficient working of the premises, or from any cause whatsoever not within the control of, or not occasioned by default of, the council
- The Council’s decision upon the above matters shall be final and conclusive, and in such circumstances the organiser shall not be entitled to any compensation as a consequence, but any charge for guided visits or guided school activities previously paid will be refunded
- The Council reserves the right to terminate any booking in the event of the organiser or officers of the organisation/school committing a breach or failure to observe or perform any of the regulations or conditions
- The guided visit or guided school activity not going ahead
- The additional participants being excluded from taking part
- Agreement that the guided visit or guided school activity experience will be compromised in terms of the enjoyment/learning outcomes that will be derived by the participants
- An additional charge will be requested.
- Children aged 0-4 1 adult: 3 children
- Children aged 5-7 (KS1) 1 adult: 6 children
- Children aged 8 -11 (KS2) 1 adult: 10 children
- Children aged 12 and over (KS3 +) 1 adult: 15 children
- All pupils and adults should wear appropriate clothing and footwear and only walk in the museum to avoid slips and trips.
- Allergic reaction to materials on open display
- Teachers need to be aware of allergies amongst their children and if in any doubt about the possibility of allergic reaction to materials on open display then the risk to their children should be assessed in the familiarisation visit.
- It is the responsibility of the organiser to ensure that the necessary risk assessments, licenses and health and safety checks are in place at the venue that they have booked for the museum specialist to attend to give a talk
- The Council accepts no responsibility if the organiser fails to meet the above statutory requirements and in such instances the council will seek compensation should injury through negligence on the part of the organiser or the venue occur to the museum specialist whilst at the venue.
- We reserve the right to refuse additional requests that result in a significant change to the delivery and content of the guided group visit, external talk or guided school activity less than 28 days before the date of the visit
- The Organiser and RAMM shall comply with the provisions of the Children and Young Persons Act and the Disclosure and Barring Service
- Sufficient staff/officers of the organisation/school shall be provided to supervise the visit
- All children under the age of 16 should be accompanied at all times by an adult over the age of 18